Frequently asked questions

What is the check-in time?

Standard check-in is from 15:00. If you arrive earlier, you can leave your luggage with us and enjoy the area. For late arrivals: the day before you will receive the access code, so you can arrive at any time.

What is the check-out time?

Standard check-out is before 11:00. If you need more time, ask us about late checkout (subject to availability).

How does arrival work?

The day before your arrival you will receive a message with the access code and all instructions. Reception is open from 12:00 to 18:00 if you need personal attention. Outside hours, contact us via WhatsApp.

Is reception open 24/7?

Reception is open from 12:00 to 18:00. Outside those hours we are available via WhatsApp, and late arrivals are no problem: the day before, you receive the access code to your apartment.

Is there air conditioning?

Yes, all apartments have hot/cold air conditioning. Lanzarote has an excellent climate all year round, but air conditioning is available for extra comfort.

Is WiFi included?

Yes, all apartments include free high-speed WiFi with stable, up-to-date technology.

How far is the beach?

We are in the second beach line, just 300 metres away — approximately 2 minutes walking. Pocillos and Los Charcos beaches are a short pleasant walk.

How far is the airport?

Lanzarote Airport (ACE) is just 10 minutes by car. A taxi from the airport costs approximately €15-20.

Is there parking?

Yes, there is free parking on nearby streets. There are no paid parking zones in the area, so you can park for free with no ticket required.

Is there a washing machine?

Yes, all apartments have their own washing machine. We also include hand soap, laundry detergent and fabric softener.

Are bed linen and towels included?

Yes, all apartments include bed linen, bath towels AND beach towels. You don't need to bring anything extra.

Do you provide baby cots?

We do not have our own cots, but you can find external options in our services marketplace.